Carbon-neutral shipping with Shopify Planet
Carbon neutral shipping on all orders
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All orders are processed within 1 to 2 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

All Shipping options will be tracked


Delivery Time 


Standard Shipping

2 - 5 Working Days


Express Shipping

1 - 3 Working Days



International Shipping

We offer international shipping to most countries.

All Shipping options will be tracked


Delivery Time 


Standard International 

4 - 17 Working Days Average


Express International
2 - 11 Working Days Average

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Record 28 is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Customers are responsible fro their own returns and we strongly advise you send any returns back via tracked/recorded shipping. To be eligible for a return, your item must be in the same condition as it was when sent.

To start a return, you can contact us at quoting your order number and reason for return. If your return is accepted we will provide a return address.

If you have any further questions, please don't hesitate to contact us at