Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Option	Delivery Time	Price
Free Recorded Shipping over £100	2-5 Working Days	Free
Recorded Shipping	2-5 Working Days	£5.95

In-Studio pickup

You can skip the shipping fees with free local pickup at the Record 28 Base. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10 - 6 on weekdays. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to most countries.

Shipping charges for your order will be calculated and displayed at checkout. 

Estimated delivery time for global shipping, may differ in time.

Option	Delivery Time	Price
Free International Global Tracked Shipping over £250	5-12 Working Days Average	Free
International Global Tracked Shipping	5-12 Working Days Average	£12.95

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at nick@record28.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nick@record28.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any further questions, please don't hesitate to contact us at nick@record28.com